topic Re: activation issue in Get Support

activation issue

neetsvipul — Thu, 26 Dec 2024 15:57:25 GMT

getting error message, can't activate new account

Re: activation issue

Chalupa_Batman — Thu, 26 Dec 2024 16:43:11 GMT

Hello @neetsvipul

You need to download the app on your phone to complete the set up. Sounds odd eh? But that's how it goes.

Re: activation issue

slusagm — Fri, 27 Dec 2024 05:25:45 GMT

I think you already using the app and go the error in the last step. So, asking your to use the app won't be helpful. In such case, you already did what you have done and just need to ask PM to help to sort it out

Since you cannot properly login at this point, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437