topic Re: Call display name in Get Support

Call display name

Autumn_70_68 — Fri, 27 Dec 2024 03:38:21 GMT

The current name associated to my phone number is a former small business. I would like to switch it from that name to my own. I know this is possible because I have contacted Telus. Can I get help with this?

Thanks,

Carole

Re: Call display name

Chalupa_Batman — Thu, 26 Dec 2024 16:40:30 GMT

Hello @Autumn_70_68

Sadly that can not be done.

Re: Call display name

hairbag1 — Thu, 26 Dec 2024 17:05:49 GMT

@Autumn_70_68

the display name isn't a Public Mobile function. If the person at Telus says it can be changed...have him do it. Alternative...start your own business with that name...😄

Re: Call display name

DennyCrane — Sat, 28 Dec 2024 06:42:54 GMT

Public Mobile does not offer the option of outgoing name display like Telus & Koodo *postpaid* accounts do. If your line is in fact with Public Mobile and the wrong name is showing up on caller ID, it's either because the person you're calling has the number stored in their contacts under that name, or more likely their phone is using a third party service to lookup the name associated with that number and displaying it for the incoming call.

My Pixel phones do this, for example. When the caller ID number comes in the phone reaches out to the interwebs to see if the number is associated with a known name or business. Even for outgoing calls my phone will often do this if I'm calling a business (i.e. when I look in my call logs I'll see the business name, even though it's not in my contacts).

You'd probably have to find these third party services and try to convince them to update their records, but I have no idea how that works or whether you'll have any luck.