topic Unable to get a new eSim in Get Support

Unable to get a new eSim

TRAAVER — Fri, 27 Dec 2024 03:40:40 GMT

I currently have an active 75 GB plan and had to switch phones (water damage) to original phone.

I have tried getting a new eSim through the FM app, which shows only this option for purchasing a physical sim (see image below). It will show the option for the eSim when I use the browser website, but tells me to use the app...

Can I please get some help with this?

Re: Unable to get a new eSim

BKNS27 — Thu, 26 Dec 2024 08:37:56 GMT

@TRAAVER

When I select Purchase SIM Card. It gave me the 2 options on the app.

What is the make and model of your phone? Is it eSIM compatible? If not, this could be the reason.

If it is compatible, contact a CS_Agent to help you with the eSIM purchase issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to get a new eSim

ORNGNBLK — Thu, 26 Dec 2024 10:58:16 GMT

@TRAAVER , Further to BKNS27’s reply, you can check if your phone is eSIM compatible as below: (quickly, IPhone XS and newer are, but best to check)

Android: Go to Settings > Network & Internet > eSIM Cards. If you see the option "Download a SIM instead?", your phone is eSIM compatible. You can also check for an "EID" in Settings > About or Status info.
iOS: Go to Settings > Mobile/Cellular. If you see the option "Add eSIM", your phone is eSIM compatible.

Re: Unable to get a new eSim

TRAAVER — Mon, 16 Mar 2026 23:55:54 GMT

Very late reply, but the original phone was a phone that fell just shy of the e-sim demand. E-sim was not an option on that phone lol.