topic Reward Points Discrepancies in Get Support

Reward Points Discrepancies

AF-Public — Wed, 25 Dec 2024 22:07:57 GMT

Hi,

I need some help with my account. I got an email this past Sunday that I had 31.60 points to use. However, when I logged in, it says I have 6 points only.

I have not redeemed any points in the past, so I’m not sure why I’m missing 25+ points.

Please help. Thanks!

Re: Reward Points Discrepancies

Phil_Adelphus — Wed, 25 Dec 2024 22:10:31 GMT

@AF-Public Open a ticket with customer service at the chat icon bottom right of this page, or if that doesn't work send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reward Points Discrepancies

AF-Public — Wed, 25 Dec 2024 22:12:31 GMT

Never mind, found the issue.

Re: Reward Points Discrepancies

DennyCrane — Thu, 26 Dec 2024 00:07:58 GMT

I didn't think Public Mobile emailed us to remind us of the points we had. I always assumed they wanted us to forget about them.

Re: Reward Points Discrepancies

Phil_Adelphus — Thu, 26 Dec 2024 00:31:03 GMT

@DennyCrane Yes they do email with the current balance periodically, at least I get them.