topic Re: Cannot get into my account.....same email but does not connect to my phone number in Get Support

Cannot get into my account.....same email but does not connect to my phone number

Kicker123 — Wed, 25 Dec 2024 21:12:17 GMT

I cannot get into my account.....I put my email and password in but it doesn't open to my phone number.....can someone help me get into my account please

Re: Cannot get into my account.....same email but does not connect to my phone number

slusagm — Wed, 25 Dec 2024 21:14:05 GMT

on that security code page, click Didn't receive code or Resend code, then choose Send email

if you are not getting the code that way, then ask PM to help. You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot get into my account.....same email but does not connect to my phone number

hairbag1 — Wed, 25 Dec 2024 21:15:04 GMT

@Kicker123

use this link to message Customer Support but give them as much account info as you can..ie: ph #, PM acct #, name on acct, PM pin #...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot get into my account.....same email but does not connect to my phone number

softech — Thu, 26 Dec 2024 12:55:25 GMT