topic Re: Sim is toast? in Get Support

Sim is toast?

Sabotage710 — Wed, 25 Dec 2024 23:12:13 GMT

So I think I break my SIM card trying to figure out what the password was to the Esim 😭 there's no way to fix this is there?

Re: Sim is toast?

BKNS27 — Wed, 25 Dec 2024 08:10:21 GMT

@Sabotage710

SIM are very tough so I don’t think there is anything wrong with the SIM unless you scratched the copper contacts.

If your service isn’t working. Check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map

If no outages then contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If there is a problem with the password. Click on Forgot Password.

Re: Sim is toast?

Sabotage710 — Wed, 25 Dec 2024 08:15:14 GMT

No I locked it guessing ESIM pin wrong too many times

Re: Sim is toast?

BKNS27 — Wed, 25 Dec 2024 08:20:00 GMT

@Sabotage710

The CS_Agent can give you the PUK for the eSIM. Since it is Christmas, staff may not get back to you but put in a ticket with an agent.

Re: Sim is toast?

BKNS27 — Wed, 25 Dec 2024 08:22:59 GMT

@Sabotage710

Try resetting your PIN and see if that works.

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Sim is toast?

Sabotage710 — Wed, 25 Dec 2024 08:26:28 GMT

I'm just going to borrow 10 from my roommate. I'm sacred that I could lose my number and I've had it since 21🤦🤞🤞

Re: Sim is toast?

slusagm — Wed, 25 Dec 2024 13:06:30 GMT

@Sabotage710 , no, that is not the solution

you have eSIM , eSIM is free replacement. Use wifi and login to the app (you can get email to get the 2fa code), and go to Account page to purchase new eSIM. You might need to pay the $5 first but PM will reimburse you

Re: Sim is toast?

computergeek541 — Wed, 25 Dec 2024 23:12:54 GMT

self solution removed

Re: Sim is toast?

Sabotage710 — Mon, 30 Dec 2024 20:00:02 GMT

I just bought a eSim instead. Thanks though guys