Billing Question

jonreider — Wed, 25 Dec 2024 03:47:40 GMT

I noticed in November that I was billed twice - once on November 10 and again on November 12. Can you please let me know why I was charged twice. My subscription is $15/month

Thank you

Re: Billing Question

Chalupa_Batman — Wed, 25 Dec 2024 03:49:15 GMT

@jonreider wrote:
Hi
I noticed in November that I was billed twice - once on November 10 and again on November 12. Can you please let me know why I was charged twice. My subscription is $15/month

Thank you

Hey @jonreider

We're all customers like you. Here is how you contact customer service. They will offer you a "credit" to your account. But you do have the right to a refund which can take up to 3 weeks to be returned. A credit may be a better option and is done within 24 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Billing Question in Get Support

Billing Question

Re: Billing Question