topic Re: Puk request in Get Support

Puk request

JiyuJung — Wed, 25 Dec 2024 23:15:59 GMT

I need PUK code to unlock my sim

Re: Puk request

Sansan — Wed, 25 Dec 2024 03:29:39 GMT

@JiyuJung see link below proceed accordingly.

https://urlshortner.tiia.ai/Oyn1L6

Re: Puk request

hTideGnow — Wed, 25 Dec 2024 03:31:05 GMT

hi @JiyuJung

are you sure it was asking the sim card PUK and not the phone unlock code?

if it is a sim card puk that it was asking, then PM support can help. You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Puk request

slusagm — Wed, 25 Dec 2024 03:31:58 GMT

what PUK code you need? there is one to unlock the sim card as people uses sim pin and forgot , and there is another one to unlock carrier locked phone