topic Deal offered by texted:Issue not accepted in Get Support

Deal offered by texted:Issue not accepted

Scamp — Wed, 25 Dec 2024 01:51:23 GMT

Hello, I was offered $26 to get a4G 15Gb plan for only $26/ month. Hurry,offer ends December 18,2024. This offer will be added to your account and will take effect on your next renewal date.- Though I tried to accept this while in Florida on the $30 20Gb US/ Canada plan…it looks like it didn’t work so I tried again in back in Canada no results other than:Sorry, we didn’t catch that. Please visit Public Mobile app or My account to view more subscription plans and offers. Does anyone know how to go back to a cheaper plan such as before I had $23/ month 4G 6Gb ?? Under change subscription,I only have $30 and up Plans?

Re: Deal offered by texted:Issue not accepted

BKNS27 — Wed, 25 Dec 2024 02:07:57 GMT

@Scamp

Unfortunately, PM will not offer downgrading plans. Only upgrade from your current plan.

You can contact a CS_Agent but from comments from other members. They were denied.

Re: Deal offered by texted:Issue not accepted

Scamp — Wed, 25 Dec 2024 02:18:43 GMT

Thanks, I guess that’s why the plan change didn’t work. That’s too bad . I only needed Canada USA for 10 days.

Re: Deal offered by texted:Issue not accepted

Sansan — Wed, 25 Dec 2024 02:23:19 GMT

@Scamp I don't believe that that's why it didn't work.

Did you clear your cache to verify that it really did work and not showing?

Re: Deal offered by texted:Issue not accepted

Scamp — Wed, 25 Dec 2024 02:23:39 GMT

Does anyone how to contact customer service directly? This is a pain they didn’t honour the texted deal because it was cheaper at $26/ month for 15Gb

Re: Deal offered by texted:Issue not accepted

Handy1 — Wed, 25 Dec 2024 02:40:25 GMT

@Scamp

Yes here’s how

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Deal offered by texted:Issue not accepted

Sansan — Wed, 25 Dec 2024 02:40:50 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437