topic Re: PUK in Get Support

PUK

Moonsb — Wed, 25 Dec 2024 01:58:01 GMT

Hello,

I changed my phone and when I inserted my sim card, it said that the sim card was locked by PUK.

I forgot what my PUK was, and I cannot even login to my account because it asks me to enter a verification code sent to my old email which I don't use it anymore.

Could you please help retrieving the PUK?

Thanks.

Re: PUK

hTideGnow — Wed, 25 Dec 2024 00:51:57 GMT

hi @Moonsb

if you put the sim card back to the old phone, did it ask for it?

if only the new phone asked that, it is not a sim card puk, but the phone was locked by the carrier where the new phone was. You will need to ask the carrier where you got the new phone from for the unlock code

but if the puk error is there when you put the sim card back to the old phone, then yes, that is a sim card puk and PM support can help. You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PUK

Moonsb — Wed, 25 Dec 2024 00:57:08 GMT

Hello,

Thanks for the reply.

Yes, it asks the same thing when I inserted it to my old phone as well.

I was trying to submit a ticket but couldn't do it because I needed to login first to submit a ticket, and I needed to key in a verification code sent to an email account which I don't use it anymore.

I was redirected to send a private message to an agent in this community, and was hoping to get it resolved.

Re: PUK

Sansan — Wed, 25 Dec 2024 01:01:28 GMT

@Moonsb to send a private message, click on the link here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK

Moonsb — Wed, 25 Dec 2024 01:05:28 GMT

Thanks Sansan!

I was looking for this.

Hopefully, someone could get back to me with a solution.

Thanks.

Re: PUK

Chalupa_Batman — Wed, 25 Dec 2024 01:27:01 GMT

Hey @Moonsb

Have you tried the usual characters? 1234 or 0000

Re: PUK

computergeek541 — Wed, 25 Dec 2024 01:56:21 GMT

@Chalupa_Batman wrote:
Hey @Moonsb
Have you tried the usual characters? 1234 or 0000

A PUK would never be 1234 or 0000. A SIM card's PUK much longer than 4 digits and each has a different PUK.

Re: PUK

slusagm — Wed, 25 Dec 2024 03:37:37 GMT

what PUK code you need? there is one to unlock the sim card as people uses sim pin and forgot , and there is another one to unlock carrier locked phone. It really depends on the error message you see. What is that?