topic Re: Duplicates charges on subscription in Get Support

Duplicates charges on subscription

phui_1997 — Tue, 24 Dec 2024 22:58:21 GMT

I 've just subscribed to a Public mobile plan, however upon checking my credit card was changed twice.

Re: Duplicates charges on subscription

Sansan — Tue, 24 Dec 2024 23:02:32 GMT

@phui_1997 hi at this point its just pending charged.

It will post after 5 days. If both of them are posted to your statement, that is when you use the chatbot to create a ticket and advise. Nothing they can do yet.

Re: Duplicates charges on subscription

hTideGnow — Tue, 24 Dec 2024 23:02:32 GMT

hi @phui_1997

if you sure one of them not a pending charge, ask support to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Duplicates charges on subscription

phui_1997 — Tue, 24 Dec 2024 23:10:50 GMT

Thanks probably wait for few days and check again?

Re: Duplicates charges on subscription

Chalupa_Batman — Tue, 24 Dec 2024 23:13:08 GMT

@phui_1997 wrote:
I 've just subscribed to a Public mobile plan, however upon checking my credit card was changed twice.

Hey @phui_1997

This happens often to me and I don't worry about it too much as with credit cards they post in the "pending" section and then transfer over to the "charge" section. Sometimes, it takes a few days for it to be removed from the pending section. Best thing to do is if you are concerned, wait a few days and see if one of the two charges go away. If they don't, FIRST contact your credit card company to confirm it's been a double charge or if it's pending. I would also, if you haven't already, take a look at your credit card statements for the this year as several have mentioned double charges (that weren't pending) where they needed support to be credited.

If you find out from your bank/credit card company that is indeed a double charge, or find any other double charges from the past year, please reach out to a CS Agent to resolve. Being Christmas time, it might take longer than normal to get back to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Duplicates charges on subscription

Sansan — Tue, 24 Dec 2024 23:16:34 GMT

Correct, this is regrettably common. But only one should post, other should drop.

Re: Duplicates charges on subscription

hTideGnow — Tue, 24 Dec 2024 23:21:03 GMT

hi @phui_1997 I would wait for couple days and confirm if the pending one got dropped

wait till Monday since the next couple days are holidsy