topic Re: Plan limit in Get Support

Plan limit

702 — Tue, 24 Dec 2024 22:19:26 GMT

I have 6 gb of data but my phone data usage shows a limit of 2 go. Why?

Re: Plan limit

hTideGnow — Tue, 24 Dec 2024 22:22:30 GMT

hi @702 if you mean the data usage showing on your phone, it is a device counter and can be reset yourself. The phone counter does not sumv with PM's own counter monthly

if you are talking about using on My Account, it could be just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

Re: Plan limit

BKNS27 — Tue, 24 Dec 2024 22:22:19 GMT

@702

If you are online, clear the cache before login to your account.

If you are on the PM app, swipe down to update your data usage.

PM updates your usage twice a day. Around noon and midnight.

Depending on your renewal date. You might have used up 4gb already.