topic Plan Changes in Get Support

Plan Changes

Godzillaz — Tue, 24 Dec 2024 22:20:45 GMT

So anyone else get them to do plan change via private messages to customer service?

For some reason some of my online accounts are eligible for the Black Friday offer and others are not

Is it a website bug or other issues (and its really weird the NEWER accounts have no issue downgrading to the plan while my NEWER account cant change; despite fact data is identical and price nearly the same; I really just want to switch for the Mexican roaming + long distance minutes is only advantage)

Re: Plan Changes

hTideGnow — Tue, 24 Dec 2024 22:24:46 GMT

hi @Godzillaz not a big, PM is using targeted marketing and only give some plans and not all plans to everyone, so, different accounts will see different choice of plans

Some will ask you to ask support to help plan Change, but we got feed back that PM agent won't help with thaf

Re: Plan Changes

BKNS27 — Tue, 24 Dec 2024 22:25:39 GMT

@Godzillaz

No bug, PM has made it impossible to downgrade your plan if you are an existing member.

All the plans you are eligible for is in your account under Subscription>Manage Subscription>Change Subscription.

If it is not listed then you don’t qualify.

Re: Plan Changes

Sansan — Tue, 24 Dec 2024 22:34:25 GMT

@Godzillaz last time I asked which was a few months ago they said no. I asked them to escalate and they did and I was still declined. I will never do that again. Left a sour taste in me as they were not nice saying no.

Did you ask them yet?

People have been posting the workaround.

Downgrading now to a lower $29 or $30 if you see it in your account to unlock the higher price plans. I can't confirm it works, as I didn't try it myself.

This should then show the plan you want selecting change on renewal for the desired plan.

Re: Plan Changes

L30 — Tue, 21 Jan 2025 00:54:48 GMT

I decided to downgrade my plan from the $36/50g to the $30/6g plan and did so through my subscriptions on the app. The app said it would change over as of jan19.i went and checked just now and I see it renewed at the $36 plan and not the lower plan. So frustrating dealing with public. Noone to talk to and things don't seem to work as they should. I entered in the subscription change again and now have to wait another month to see if it goes through which I'm doubting it will now. I guess I'm looking for a new provider now.

Re: Plan Changes

hTideGnow — Tue, 21 Jan 2025 01:03:20 GMT

hi @L30

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan Changes

Sansan — Tue, 21 Jan 2025 01:09:34 GMT

@L30 hi, just refresh your device and it should've worked.

But $30 /6GB? That's kinda pricey no? That's the lowest price per gb in your account?

Re: Plan Changes

L30 — Tue, 21 Jan 2025 01:13:43 GMT

Yes sorry, I had 2 plans mixed up. I tried to change to the $23/6g plan earlier in the month which never happened so tried to do the $30/20g plan in my subs. Turned out it did go through but isn't being relayed on the app. I loaded up a web browser and logged into pm that way and it shows the change. Thanks for your help and quick reply.

Re: Plan Changes

Sansan — Tue, 21 Jan 2025 01:19:45 GMT

So if your good with this, be sure to cancel any upcoming changes you just initiated. Unless it's even better.!🤗

Re: Plan Changes

L30 — Tue, 21 Jan 2025 01:41:00 GMT

Yes, I just did. Happy camper now. I did want to change to the $23/6g plan but now that I think about it, summer is coming, 20g would be better to have. Thanks for your help.