topic Re: Unable To Update Payment Method in Get Support

Unable To Update Payment Method

elbairma — Tue, 24 Dec 2024 18:24:20 GMT

I'm trying to update my payment method and I consistently keep getting this error message:

notAbleToProcessRequest

I know the cards are fine so that's not the issue and there are no restrictions on my card. I've tried 3 different cards for 2 different people Is there anything going on? This is on December 24 @ 1:23PM

Re: Unable To Update Payment Method

eddieO — Tue, 24 Dec 2024 18:30:34 GMT

@elbairma have you been trying to update through the website? If so, try updating through the PM app on your phone. Another option would be to try using a different browser or clearing the browser's cache or signing in incognito

If you'd like to contact a support agent you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Unable To Update Payment Method

hTideGnow — Tue, 24 Dec 2024 18:39:27 GMT

hi @elbairma

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account