topic Re: Change Subscription to the Can US Mexico 75 g plaN in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291938#M890444 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/508966">@Sean56</a>&nbsp;</P><P>as an existing Public Mobile customer, we are only permitted to change plans to the ones in your account plan menu as not all plans are available to us.</P> Tue, 24 Dec 2024 18:05:31 GMT hairbag1 2024-12-24T18:05:31Z Change Subscription to the Can US Mexico 75 g plaN https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291936#M890443 <P>I am on the $36.00 Can/US plan but want to change to the Boxing Week special for $35 that includes Mexico and 75g. When I press change subscripion I am offer a $45 plan.&nbsp;</P> Tue, 24 Dec 2024 20:30:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291936#M890443 Sean56 2024-12-24T20:30:51Z Re: Change Subscription to the Can US Mexico 75 g plaN https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291938#M890444 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/508966">@Sean56</a>&nbsp;</P><P>as an existing Public Mobile customer, we are only permitted to change plans to the ones in your account plan menu as not all plans are available to us.</P> Tue, 24 Dec 2024 18:05:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291938#M890444 hairbag1 2024-12-24T18:05:31Z Re: Change Subscription to the Can US Mexico 75 g plaN https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291941#M890447 <P>Indeed&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/508966">@Sean56</a>&nbsp;, it's true that&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/39908">@hairbag1</a>&nbsp;has it right.</P><P>However there have been times when Public Mobile has opened up certain activation promotions to existing customers, so you may wish to check in every couple of days to see if you might get the opportunity to switch to that plan.</P><P>The other option is to ask (nicely)the customer support agents for the change, however it's less likely to be granted when the total pricing is less than the existing plan you're on.</P><P><SPAN>To contact a Customer Support Agent, there are 2 methods:</SPAN></P><OL><LI><SPAN>Use the ticketing system by clicking </SPAN><A href="https://urlshortner.tiia.ai/xYpc_I" target="_blank" rel="noopener"><SPAN>here</SPAN></A><SPAN> ,</SPAN> <SPAN>then Contact Us,&nbsp; </SPAN><STRONG>or</STRONG><SPAN>,&nbsp;</SPAN></LI><LI><SPAN>Send a private message to Customer Support Agent by clicking </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><STRONG>here</STRONG></A><SPAN>.&nbsp; You’ll need to be logged into your Community account for the link to work.</SPAN></LI></OL><P><SPAN>Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.</SPAN></P> Tue, 24 Dec 2024 18:11:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291941#M890447 HALIMACS 2024-12-24T18:11:04Z Re: Change Subscription to the Can US Mexico 75 g plaN https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291995#M890450 Tue, 24 Dec 2024 18:15:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291995#M890450 computergeek541 2024-12-24T18:15:00Z Re: Change Subscription to the Can US Mexico 75 g plaN https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291945#M890451 <P>Thank you, I submitted a ticket &nbsp; &nbsp;</P> Tue, 24 Dec 2024 18:17:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291945#M890451 Sean56 2024-12-24T18:17:43Z Re: Change Subscription to the Can US Mexico 75 g plaN https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291946#M890452 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/508966">@Sean56</a>&nbsp;wrote:<BR /><P>Thank you, I submitted a ticket &nbsp; &nbsp;</P><HR /></BLOCKQUOTE><P>In case others have similar question...please let us all know the results of your request.</P> Tue, 24 Dec 2024 18:21:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-Subscription-to-the-Can-US-Mexico-75-g-plaN/m-p/1291946#M890452 hairbag1 2024-12-24T18:21:06Z