topic Re: SIM Card Order in Get Support

SIM Card Order

Salem101390 — Tue, 24 Dec 2024 03:11:56 GMT

Hi, I've been experiencing a long delay on receiving my ordered & paid for SIM card.

'm feeling particularly anxious as it mentioned somewhere online that they're "non-refundable," but what if theres an issue with the customer receiving their SIM as the delivery has been faulty? I'm frustrated without the use of my phone & account for so much time!

Unhappy & considering switching providers.

Re: SIM Card Order

hTideGnow — Tue, 24 Dec 2024 03:12:56 GMT

hi @Salem101390

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: SIM Card Order

slusagm — Tue, 24 Dec 2024 03:14:28 GMT

you can ask PM to allow you to pick up a sim from a Telus or Koodo store close to you, or even ask them to change you to esim instead

You don't have an active account yet, you won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card Order

Salem101390 — Tue, 24 Dec 2024 03:16:17 GMT

Ok, how do I get refund to use the money to get it in person? I sent message already

Re: SIM Card Order

TheSterlinger — Tue, 24 Dec 2024 03:18:23 GMT

@Salem101390 bear in mind that there has been a disruption in mail delivery for the past month. I understand that they have been using a different service to get the cards out, but will still have delays for atleast another week.

Buy from Amazon. They have one for $4.99.