topic Re: $29 Plan Request in Get Support

$29 Plan Request

stevenymlee — Tue, 24 Dec 2024 00:09:14 GMT

Hello support team,

I would like to know if there is any chance that you could do a courtesy request for me and switch me to the Boxing Day deal plan for the $29 5G 10GB Can-US-Mex plan.

As you can see in the records, I have been a very local customer over the years, and I hope to keep it this way. Thank you kindly in advance and happy holidays.

Steven

Re: $29 Plan Request

Handy1 — Tue, 24 Dec 2024 00:15:55 GMT

@stevenymlee Note the community is just customers like you and myself trying to help one another . We can only change to the plans that are available to us to change to in our accounts despite what we see on the website , but if you want to try and ask support you need to submit ticket with them. And here’s how to do that

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: $29 Plan Request

TheSterlinger — Tue, 24 Dec 2024 00:17:38 GMT

@stevenymlee hello please note this is a Community of customers like yourself.

Very unlikely they will do it for you, bit you never know, they might give you a Christmas break 😉.

Message them at link below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: $29 Plan Request

MuskokaGuy — Tue, 24 Dec 2024 02:36:29 GMT

i would like to change to that plan also as I don't use very much data, but I want to use my phone in mexico and Usa for about 30 days per year. I cancel my account at $35/ month and re-enroll at $29 /month. I;ll save 6/month over 10 years = $720 - not a insignficant amount. C'mon PM, extend us the benefit or I cancel and go through the whole process of re-siginng up.

Re: $29 Plan Request

hTideGnow — Tue, 24 Dec 2024 02:41:16 GMT

hi @MuskokaGuy

so, you already cancelled and re-enroll? Only problem is you have to be willing to give up your number as you wont be able to move the existing number from old to new account.

Re: $29 Plan Request

MuskokaGuy — Tue, 24 Dec 2024 02:49:39 GMT

why can't i port my number? I can port it to Freedom Mobile....

Re: $29 Plan Request

hTideGnow — Tue, 24 Dec 2024 02:52:08 GMT

hi @MuskokaGuy

you can port your number to another carrier and port back into PM

but you cannot simply move your number from exiting account to your new PM account

Re: $29 Plan Request

MuskokaGuy — Tue, 24 Dec 2024 02:56:21 GMT

why cant' I port?

Re: $29 Plan Request

hTideGnow — Tue, 24 Dec 2024 02:58:29 GMT

hi @MuskokaGuy

moving number between the same carrier is not a port. Port has to be moved to another carrier

so, you can port your number to another carrier and port back into PM, but you cannot move number between 2 PM accounts. Many asked this question all the time and we have confirmation that numbers cannot be swapped between accounts

Re: $29 Plan Request

MuskokaGuy — Tue, 24 Dec 2024 03:20:57 GMT

ihave also reuested the the same swicth

Re: $29 Plan Request

softech — Thu, 26 Dec 2024 13:23:45 GMT

Re: $29 Plan Request

Yuri_Lviv — Tue, 31 Dec 2024 22:01:19 GMT

I think it’s randomly offered to some customers but not others. I will be filing complaint.