topic Re: Subscription package query in Get Support

Subscription package query

JagRan — Tue, 24 Dec 2024 00:50:22 GMT

Hi,

I just joined Public Mobile after purchasing the $35 per month US Canada and Mexico inclusive minutes and dataplan with 75 GB of data and the Boxing Day deal of 1000 long distance minutes.

When I log into the app, I cannot see these add-ons being present or that I have coverage in the US and Mexico, including roaming.

How do I know that this is actually active? I don’t want to run into the issue of being charged when roaming oh when calling places like India or the UK from Canada.

Many thanks

Re: Subscription package query

hTideGnow — Tue, 24 Dec 2024 00:53:16 GMT

HI @JagRan

the LD minutes do not show in the plan description, but it is under the usage breakdown

Go to Overview page where you see how much data you used , click on usage breakdown and you will see the LD minutes addon there

Re: Subscription package query

Handy1 — Tue, 24 Dec 2024 00:55:17 GMT

@JagRan Yes that plan has roaming built into it and you can call to and from all 3 countries using talk text and data and no surprise bills for doing so , as for your 1000 mins you can see that in your account main page website or app “usage breakdown” and if you check your payment page you will see the details of the plan for roaming

Re: Subscription package query

hTideGnow — Tue, 24 Dec 2024 01:05:52 GMT

HI @JagRan

this is similar to what you will see after you expand the usage breakdown

Re: Subscription package query

JagRan — Tue, 24 Dec 2024 15:48:41 GMT

Thanks everyone! Very helpful!