topic Cannot receive calls or texts in Get Support

Cannot receive calls or texts

Rwmoose23 — Mon, 23 Dec 2024 23:33:05 GMT

Hello it seems like I can only send calls but not receive them. I also cannot send or receive texts...

Meow — Mon, 23 Dec 2024 23:34:28 GMT

When did you signed up with PM?

Did you port your number to PM?

hTideGnow — Mon, 23 Dec 2024 23:34:31 GMT

is that a new activation with porting?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

slusagm — Mon, 23 Dec 2024 23:35:02 GMT

new or existing customer?

did you reboot the phone and Reset network settings?