topic Re: Locked out in Get Support

Locked out

Jugo1 — Sun, 22 Dec 2024 02:13:02 GMT

Hi there I am locked out of my account can you please help me

Re: Locked out

hairbag1 — Sun, 22 Dec 2024 02:16:16 GMT

@Jugo1

wait for an hour and try again.

Re: Locked out

BKNS27 — Sun, 22 Dec 2024 02:25:31 GMT

@Jugo1

Did you try the PM app?

Re: Locked out

Dunkman — Sun, 22 Dec 2024 02:27:23 GMT

@Jugo1

If using website, try a different web browser, clear cache or incognito mode. Or try a different device.

Re: Locked out

Jugo1 — Mon, 23 Dec 2024 20:48:56 GMT

This doesn’t work, I’m still locked out. What a nightmare can someone please help me

Re: Locked out

hTideGnow — Mon, 23 Dec 2024 20:51:20 GMT

hi @Jugo1

look like you tried everything. Time to have CS agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Locked out

Jugo1 — Mon, 23 Dec 2024 20:53:34 GMT

I deleted the app and now it works

Re: Locked out

BKNS27 — Mon, 23 Dec 2024 23:12:11 GMT

@Jugo1

Must be a glitch on the app or it cleared the cache when you delete and reinstall the app. Remember to click on Trusted Device so you don’t need to enter the 2FA code every time you login to your account on the app.