topic Re: Reviews in Get Support

Re: Reviews

firoozeh — Mon, 23 Dec 2024 21:21:15 GMT

Public mobile is a SCAM! Be aware! They showed me on their map that they do have reception in West Vancouver while they do NOT. They have fully charged me while there is Zero reception and my phone NOT working. And they say No refund!!! That is why they have monthly subscription! This is how they make money by ripping off the people like you and me.

Re: Reviews

hTideGnow — Mon, 23 Dec 2024 21:23:39 GMT

hi @firoozeh

before you believe this is a scam, many in West Vancouver is using the service without trouble.

first, what phone do you have?

did you try Reset Network settings?

did you try your sim card in another phone?

anyone else use Telus/Bell/Koodo/Virgin/Lucky in the same area? they all use the same network and hence no reason it does not work for PM

Please try and give us more details to your case

Re: Reviews

Handy1 — Mon, 23 Dec 2024 21:27:06 GMT

@firoozeh Do you have eSIM or physical sim ?

Re: Reviews

firoozeh — Mon, 23 Dec 2024 21:33:07 GMT

West Vancouver is a big city and seems you do not have reception in my neighborhood while Public mobile claimed- on their map- they do!

Zero reception, no refund= scam!

Re: Reviews

hTideGnow — Mon, 23 Dec 2024 21:35:48 GMT

HI @firoozeh Telus has great coverage in BC and definitely very good coverage in the big city of West Vancouver. I have no trouble using it there

We are just customers but we trying to help. We can only help if you are try the suggestion above and give us more information.

if you just want to express your frustration, you should write to support directly

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reviews

firoozeh — Mon, 23 Dec 2024 21:36:17 GMT

esim.

And 2 support - no over phone support! in back and forth writing style! - could not solve it and eventually they washed off their hands and coaimed there is no “issue” on their end!! Now I- the customer with no phone service in Christmas season!- am the issue!

Re: Reviews

hTideGnow — Mon, 23 Dec 2024 21:39:52 GMT

hi @firoozeh

does the esim show up in the sim manager or Settings->Cellular screen?

did you remove the old carrier's sim card or disable the old carrier's esim?

do you see the esim showing connected to the network ? or SOS ?

can you confirm what model is your phone so we can help better?

Re: Reviews

Handy1 — Mon, 23 Dec 2024 21:40:19 GMT

@firoozeh In your phone settings do you have the PM eSIM set to primary /enabled of iPhone make sure you toggle on turn on this line

Toggle on “turn on this line”

And remove old providers sim or disable it if eSIM and reset network settings and se if that helps

Re: Reviews

Rastin — Mon, 23 Dec 2024 21:52:53 GMT

Who was your pervious provider? Was it telus or one of there Affiliates?

Re: Reviews

will13am — Mon, 23 Dec 2024 22:47:44 GMT

@firoozeh , the coverage map shows pretty good coverage to me. It should be the same coverage as Koodo/Telus, Bell/Virgin/Lucky.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=49.257309&lng=-123.067131&zoom=12&type=Roadmap&layers=bt&pid=0&ds=0

Re: Reviews

slusagm — Mon, 23 Dec 2024 23:06:52 GMT

Looking at the coverage map, Telus+Bell is much better than Rogers. Afterall, BC is Telus' "home", how can it be poor coverage

But like all provider, there should be some "dead spots" here and there, if you move a bit, there should be reception again

and if it is new account, then it should be an activation/provisioning problem.

I also see esim was used, sometimes, it is just esim configuration instead of the network. Either look deeper at that or change to physical sim for easier configuration

Re: Reviews

BKNS27 — Mon, 23 Dec 2024 23:18:40 GMT

@firoozeh

I am with PM for 3 years and no issues.
Strange that you indicated that coverage doesn’t cover West Van. I was in West Van at Park Royal Mall and at Cypress Bowl Road it was working fine.

There are more Telus and Bell towers in West Van compared with Freedom or Virgin.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=49.358228&lng=-123.196907&zoom=11&type=Roadmap&layers=bt&pid=0&ds=0

Re: Reviews

PM_5G — Tue, 24 Dec 2024 01:25:27 GMT

Public is owned by Telus' and uses Telus' network.
Telus' BC Coverage with Micro Cell Sites on top of regular sites is Amazing in the lower mainland!
Vancouver's Entire Lower Mainland is their Home Area and coverage is Amazing compared to Roger's from my experience and many others who have switched from Rogers/Fido and Freedom... I have also checked side by side same coverage whether you are on Telus or Public... Telus also shares sites with Bell.

Public Mobile Cell Sites (Telus / Bell)

Rogers Cell Sites

Notice Rogers concentration around the population centers....
Poor coverage in the fringe areas...

Re: Reviews

softech — Mon, 31 Mar 2025 19:58:18 GMT

Re: Reviews

BKNS27 — Mon, 31 Mar 2025 21:09:38 GMT

@firoozeh

I have been with PM for over 3 years and no issues…Telus/PM is not a scam. I am getting great reception in West Vancouver in this area:

British Pacific Properties.

Re: Reviews

Michael916 — Tue, 15 Apr 2025 15:47:47 GMT

agreed public Mobil is cheep for a reason. Its not for me no costumer service and nothings works. Trying to re-subscribe today and this is what it says

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