topic Re: Transferring number in Get Support

Transferring number

lmorgs — Mon, 23 Dec 2024 20:14:29 GMT

Hi there, just wanting to make sure all is with transfer. I got message from my old provider and typed yes. I put in the new SIM and it says no SIM. Also I cannot sign into the account now. But I have email that says I have new account and it is activated.

Re: Transferring number

eddieO — Mon, 23 Dec 2024 20:19:56 GMT

@lmorgs have you tried restarting your phone, this often helps. How long has it been since porting over your number?

If you continue to have issues reach out to support.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Transferring number

AK32 — Mon, 23 Dec 2024 20:22:52 GMT

Hey, sounds like your on the right path. usually once you get the text and reply "yes" that is confirmation that the port is successful. I would suggest restarting your device, you may even need to go into settings and "reset network settings".

After restarting your device (with the new public sim in), try making a call/text, if it works, you're all set. If it doesnt work, you should contact a PM customer support rep to make sure everything went through on their end. you can contact them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring number

BKNS27 — Mon, 23 Dec 2024 20:24:02 GMT

@lmorgs

Your old SIM will continue to work for about 2 hours until porting is completed. Just continue to use the old SIM until it stops working then power off the phone and switch to the PM SIM.