topic Double charged on CC in Get Support

Double charged on CC

cw2017 — Tue, 04 Jan 2022 21:20:52 GMT

Hey can someone please help me, was charged twice on my credit card ( maybe accidentally did the double tap) and payment worked but did not leave a credit for second...what do I do?

Re: Double charged on CC

mimmo — Thu, 24 May 2018 03:09:47 GMT

You need to contact mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

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Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Double charged on CC

LEGO — Thu, 24 May 2018 03:09:51 GMT

@cw2017

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Double charged on CC

CS_Agent — Thu, 24 May 2018 12:54:54 GMT

@cw2017, I'd definitely take a look at this matter. Please check your inbox, I just sent you a private message.

Cheers,

Aïssata