topic Re: Open ticket in Get Support

Open ticket

Susan05 — Mon, 23 Dec 2024 16:58:16 GMT

Open ticket

Re: Open ticket

hairbag1 — Mon, 23 Dec 2024 17:02:12 GMT

@Susan05

what is the issue you're asking about...maybe we can help before anyone at Customer Support gets to you.

Re: Open ticket

Sansan — Mon, 23 Dec 2024 17:03:13 GMT

@Susan05 to create a ticket use the link.

Must be signed into account.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to use that link, you the next one below.

Typical response within 30 minutes to 4 hours. Keep eye on inbox for reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Open ticket

hTideGnow — Mon, 23 Dec 2024 17:03:37 GMT

hi @Susan05

you can share your problem here and we can try to help

or if you want CS agent only,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Open ticket

Handy1 — Mon, 23 Dec 2024 17:06:40 GMT

@Susan05 Here’s how

use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Open ticket

computergeek541 — Mon, 23 Dec 2024 17:21:57 GMT

Re: Open ticket

Rreid76 — Mon, 23 Dec 2024 18:46:47 GMT

Good luck getting any actual support. I tried to port out my number before my billing cycle so I wouldn't be charged for another month and instead they suspended my service and won't complete the port request

Re: Open ticket

slusagm — Mon, 23 Dec 2024 18:49:08 GMT

i had most my support issued resolved within couple hours

for your port/renew problem, many missed the fact that PM is 30 days cycle. Any if the plan shows from Dec 1 to Dec 31st, the true is the cycle ends at Dec 31st midnight, so, people should port on or before Dec 30th. I think you missed that day

Re: Open ticket

Rreid76 — Mon, 23 Dec 2024 18:51:14 GMT

last day of cycle was december 23rd, port request was submitted that day befoe the end of the cycle, 2 hours after the port request was made they suspended my service (before the end of the day on the cycle) so mahybe get your facts straight before you comment