topic Re: Payment in Get Support

Payment

GlennOlcen — Mon, 23 Dec 2024 16:20:44 GMT

I was short funds in my account , the money is in there now

can you take payment out so my phone will work again please

kb_mv — Mon, 23 Dec 2024 16:21:46 GMT

@GlennOlcen If you have added the required funds to your account, go into your app and make a manual payment to restart service.

hTideGnow — Mon, 23 Dec 2024 16:21:48 GMT

you have to make a manual payment yourself.

Please use this link and load enough fund for renewal

hairbag1 — Mon, 23 Dec 2024 16:32:41 GMT

you must log in to your account, make sure there's $$ in Available Funds....then look to Resume.

(updated wording)

Handy1 — Mon, 23 Dec 2024 16:23:00 GMT

@GlennOlcen You need to make manual payment

please use this link to load funds and trigger the renewal

GlennOlcen — Mon, 23 Dec 2024 16:24:48 GMT

kb_mv — Mon, 23 Dec 2024 16:25:53 GMT

@GlennOlcen wrote:
log in to my account

@GlennOlcen What do you mean?

Handy1 — Mon, 23 Dec 2024 16:27:20 GMT

@GlennOlcen Or do you see “pay now and resume”

Tap it and resume service

hTideGnow — Mon, 23 Dec 2024 16:29:00 GMT

you can first login to My Account using the browser and then use the link I provided above to make a manual payment, then reboot phone

if you cannot even login My Account, then you will have to ask support agent to help

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

computergeek541 — Tue, 24 Dec 2024 21:11:20 GMT

self solution removed