topic Puk Code in Get Support

Puk Code

kchow91 — Tue, 04 Jan 2022 21:20:50 GMT

Any mods online right now to help me with a puk code?

Re: Puk Code

LEGO — Thu, 24 May 2018 01:50:16 GMT

@kchow91 You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Puk Code

kchow91 — Thu, 24 May 2018 01:52:38 GMT

thanks. sigh. they're closed now...

Re: Puk Code

will13am — Thu, 24 May 2018 02:11:33 GMT

Re: Puk Code

Cheetah24 — Thu, 24 May 2018 02:12:23 GMT

Hi kchow91,

Thanks for choosing public Mobile and welcome to the community. 🙂

I understand it's a bit frustrating with having to wait while the moderators get back. However, I might also add that apart from the small irritations cause by these waiting times, Public Mobile provides you what you need and signed up for, never has supprise charges on your account, reliable and is quite cheap compared to many other providers. Therefore it's my belief once you get it all set up you'll like Publice Mobile as I and a lot of my friends did. 🙂

Cheers 🙂

Re: Puk Code

LEGO — Thu, 24 May 2018 02:15:58 GMT

@Cheetah24

@kchow91 has been a member since 2015!

Re: Puk Code

Cheetah24 — Thu, 24 May 2018 02:17:11 GMT

Good point; sorry, thought (s)he's new. 😛

Re: Puk Code

kchow91 — Thu, 24 May 2018 02:17:46 GMT

Yep sure have haha. Just never encountered a problem till now (just got the oneplus 6 in today) was doodling around and pressed it accidentally.

Re: Puk Code

mjharris — Tue, 30 Oct 2018 13:58:27 GMT

I have had NO SERVICE FOR 2DAYS NOW. I am a paramedic and need my phone and have waited for 2 days to get a PUK number.

Re: Puk Code

mimmo — Tue, 30 Oct 2018 13:13:51 GMT

@mjharrisunfortunatly posting in the forums is not going get your private message seen faster nor is your profession. messages are viewed first come first serve. I am assuming you sent a request via private message to teh mods.

what phone do you have? if a samsung try calling them directly for the PUK that has worked for several people in the forums.

you can see soem usere experienced wait times in this thread https://productioncommunity.publicmobile.ca/t5/Discussions/Current-moderator-wait-times-based-on-real-interactions/m-p/291430#M80442

Re: Puk Code

stonechucker — Tue, 30 Oct 2018 13:22:20 GMT

@mjharris, I am not a moderator, but I'm advising you to remove your phone number from the Community forum, as this is fully open to the internet, and personal information should never be shared in this community.

I assume as you've said you're awaiting an answer, that you've contacted the Moderator_team via private message, including your account number, phone number an PIN. You'll have to continue to wait, as the response times are currently 48+ plus during regular hours (M-F 9am-930pm, Sat and Sun, 9am-7 or 730pm).

If you've not contacted the Moderator_team with the information described above, please do so, and continue waiting. As this is an account issue, only they can assist you.

EDITED TO ADD: Composed this post prior to seeing the previous response as it arrived after I started this one.

Re: Puk Code

Tetty — Tue, 25 Dec 2018 04:23:28 GMT