topic Re: How do I switch my unactivated account from physical Sim to eSim in Get Support

How do I switch my unactivated account from physical Sim to eSim

sirklink — Mon, 23 Dec 2024 14:43:01 GMT

Just signed up and account is pending Sim activation. Waiting for delivery of Sim. I would like to Switch to eSim activation as the delivery will be Dec 31st which will miss the current boxing promo.

Re: How do I switch my unactivated account from physical Sim to eSim

Handy1 — Mon, 23 Dec 2024 14:47:14 GMT

@sirklink Since you haven’t actually activated yet you need support to help you change to eSIM , but also note if you have the plan locked in you will still get the plan you selected and it won’t start until you activate it on the PM app

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How do I switch my unactivated account from physical Sim to eSim

eddieO — Mon, 23 Dec 2024 14:47:24 GMT

@sirklink you'll need the PM app installed on your phone to compete the activation process, and if you go into the app and navigate over to the "Account" tab, you can purchase an eSIM. The process will check if your phone is compatible and if it is you will receive an email from PM that includes a QR code to scan which will complete the setup.

Re: How do I switch my unactivated account from physical Sim to eSim

Dunkman — Mon, 23 Dec 2024 14:48:47 GMT

@sirklink

If you already paid for the first month already, you can wait until the physical SIM card arrives (even after Dec 31). Your payment cycle won't start until the SIM card arrives and you activate. PM will honour the deal since you already paid for the 1st month.

Otherwise, if you want to activate with eSIM instead, you will need to contact customer service agent.