topic Re: Can/USA $35 plan problem in usa in Get Support

Can/USA $35 plan problem in usa

PnoDiddy — Mon, 23 Dec 2024 03:02:52 GMT

Hi. Recently signed up for the Canada/USA,( switched from Rogers Can/USA), and on my first trip across the border it shows between 3-4 bars in 5g but could not get data to work at all. I checked that cell data was turned on. I am using a public esim on a Samsung zflip 6, I also do have a ubigi data sim for traveling set up but not "switched on" . I should have tried phoning and texting but didn't. Anyone know if there are any common problems with phone settings when switching to public? Thanks.

Re: Can/USA $35 plan problem in usa

kb_mv — Sun, 22 Dec 2024 21:29:26 GMT

@PnoDiddy Do have data roaming turned on?

Re: Can/USA $35 plan problem in usa

slusagm — Sun, 22 Dec 2024 21:43:39 GMT

try changing the network mode to 4G and try different networks, T-Mobile AT&T Verizon

make sure roaming data is on and make sure PM sim is the only one enabled and set as primary

Re: Can/USA $35 plan problem in usa

Suz47 — Sun, 22 Dec 2024 21:45:02 GMT

I have used the Can/US $35 plan seamlessly since last spring. I have the same suggestion as kb/mv, is data roaming turned on?

Re: Can/USA $35 plan problem in usa

Dunkman — Sun, 22 Dec 2024 21:48:28 GMT

@PnoDiddy

You could try a reboot of the phone. If that does not work, network reset of phone (note: this will erase any saved Wifi passwords)

You could check the APN settings for data also:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Can/USA $35 plan problem in usa

Sultaneous — Mon, 23 Dec 2024 04:06:25 GMT

I have had no data access other thann my WiFi since I got my SIM card. PM hasn't been able to fix it for two billing cycles. I have voice, but no LTE. It says it's connected to LTE but I have no Internet.

Re: Can/USA $35 plan problem in usa

PnoDiddy — Mon, 23 Dec 2024 09:43:31 GMT

Perhaps it was as simple as that reboot. It did work after but I also did fiddle with some settings

Thanks for all the input!