topic Re: Change Subscription Plan in Get Support

Change Subscription Plan

buknoy — Sun, 22 Dec 2024 15:48:17 GMT

Hello

I would like to change my plan to 75gb/5g/1000 mins intl call for 35$/Month.

It says for new activation only but can you please assist me to have this better plan?

thanks

Noel

Re: Change Subscription Plan

hairbag1 — Sun, 22 Dec 2024 15:52:26 GMT

@buknoy

you can only change to plans that's shown in your account. If you currently have a plan of higher value than this one...you likely won't be able to downgrade to this plan. You can ask though. Use the Chat Bubble or this link ...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change Subscription Plan

kb_mv — Sun, 22 Dec 2024 15:52:50 GMT

@buknoy You can only change your plan to the ones showing available in you PM app. They have made it very difficult to get a cheaper plan. I assume your current plan is more than $35?

Re: Change Subscription Plan

HALIMACS — Sun, 22 Dec 2024 15:53:19 GMT

@buknoy

Likely not available to you, however you can try your luck with the Customer Support agents who are employees of Public Mobile.

We're just other customers like you on this forum.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Change Subscription Plan

Handy1 — Sun, 22 Dec 2024 15:54:36 GMT

@buknoy It’s harder to downgrade plan price these days and we can in my change to the plan that are available o us in our accounts to change to despite what it says on website . One work around might be if you see the $30 plan in your account change to it immediately then the $35 roaming plan should appear then make plan change to it for next renewal . If not only other way is to port number out and back in on newly created account with new sim and new email with desired plan

Re: Change Subscription Plan

buknoy — Sun, 22 Dec 2024 23:01:56 GMT

Thank you all for the reply.. i have the 120$ / 3 months plan.

Customers should be able to downgrade as financial situation changes. I will try to contact cs and also raise this issue with crtc

Re: Change Subscription Plan

HALIMACS — Mon, 23 Dec 2024 00:28:02 GMT

CCTS , not CTRC, @buknoy

Neither will be of much benefit - they won’t have the discretion to force a different result.

You’re better off asking Public Mobile nicely.

Re: Change Subscription Plan

cellphoneuser1 — Mon, 23 Dec 2024 02:40:53 GMT

@HALIMACS wrote:
CCTS , not CTRC, @buknoy
Neither will be of much benefit - they won’t have the discretion to force a different result.
You’re better off asking Public Mobile nicely.

Not much benefit? It will be of no benefit. They won't make Public Mobile do anything and Public Mobiel doesn't have to offer any plan or offer service to anyone they choose not to.

Re: Change Subscription Plan

slusagm — Mon, 23 Dec 2024 02:51:02 GMT

@buknoy wrote:
Thank you all for the reply.. i have the 120$ / 3 months plan.
Customers should be able to downgrade as financial situation changes. I will try to contact cs and also raise this issue with crtc

do you know Canada is a free market? How can Canadian force how free market run the business?