topic Re: Transfer subscription in Get Support

Transfer subscription

joshi1 — Sun, 22 Dec 2024 21:52:09 GMT

I would like to transfer my paid subscription to my physical sim. My current phone is not e sim compatible and i already paid for the subscription. I have a physical sim now, I need help transfer the service.

Re: Transfer subscription

HALIMACS — Sun, 22 Dec 2024 22:00:02 GMT

@joshi1 Log into your self-serve account and go onto your Profile tab and there you can update the associated SIM card.

if you’re unable to receive a two factor authentication code, tap “didn’t get the code?” and have it sent to the associated email for the account

Re: Transfer subscription

Handy1 — Sun, 22 Dec 2024 21:59:48 GMT

@joshi1 If your able to log into your account just go to profile and sim swap the number . If you can’t log into get support to sim swap the number for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer subscription

Dunkman — Sun, 22 Dec 2024 22:00:07 GMT

@joshi1

More details would be helpful.

Are you a new customer who just activated an eSIM, but your phone is not compatible? Now are you trying to switch to physical SIM card?

Or are you an existing customer with an eSIM phone? Now want to switch to physical SIM card?

Re: Transfer subscription

DashiellQwerty — Sun, 22 Dec 2024 22:05:34 GMT

If you have the app on your phone, you can go to Account>Change your Sim Card>Enter your 19 Digit Sim Card>Click Change Sim Card

Re: Transfer subscription

joshi1 — Sun, 22 Dec 2024 22:08:48 GMT

I am a new customer so i do not have access to the profile section. The application shows that i have an incomplete esim registration. Nothing else.

Re: Transfer subscription

Dunkman — Sun, 22 Dec 2024 22:19:17 GMT

@joshi1 wrote:
I am a new customer so i do not have access to the profile section. The application shows that i have an incomplete esim registration. Nothing else.

@joshi1

Then you will need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 1-2 hour wait time for response.