topic Re: Plan change in Get Support

Plan change

ChrisHelp — Sun, 22 Dec 2024 03:51:25 GMT

My mother changed her plan today but she was suppose to get change on renewal but accidentally click change now. Can I get some help to reverse that so she has her original plan until her renewal. She was also charged again as well.

Re: Plan change

Sansan — Sun, 22 Dec 2024 03:55:06 GMT

@ChrisHelp uh oh, hopefully they will help and provide the outcome your looking for.

Have her use the chatbot to create a ticket and explain to agents what happened and what she wants to do.

If experience difficulties with the chatbot, use the link below to send a message.

They will respond tomorrow via envelope to right to inbox.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan change

slusagm — Sun, 22 Dec 2024 03:55:13 GMT

PM is prepaid and they are not supposed to help. But they could be nice sometimes, so ask them

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan change

DennyCrane — Sun, 22 Dec 2024 19:06:22 GMT

Unlikely, but you can message support to ask. The options are clear, and there are numerous warnings that there are no refunds or credits if you change now. But it doesn't hurt to try.