topic Data usage in Get Support

Data usage

Aizha — Sun, 22 Dec 2024 18:11:28 GMT

My data is ending soon. I used up 5gb out of 6gb. And subscription renews on dec 28 but i need my data now. Can I unsubscribe and then subscribe again so that my data plan starts again with 0 gb?

Re: Data usage

Handy1 — Sun, 22 Dec 2024 18:21:46 GMT

@Aizha You can buy data add on to hold you over until the 28 on your renewal day or change to plan with more data if the 6GB not enough for example you may see 10GB $25 plan in your account otherwise to do early renewal on same plan you need to ask support to help with that

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data usage

hTideGnow — Sun, 22 Dec 2024 18:21:52 GMT

hi @Aizha you can use change plan now to change to another plan

or if you want to stay with current plan but renew now to start new cycle so you have data, ask support agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data usage

BKNS27 — Sun, 22 Dec 2024 19:03:16 GMT

@Aizha

Unfortunately, you can unsubscribe and subscribe again. All that does is turn off and on AutoPay.

It is better for you to purchase additional Add-on data.

Re: Data usage

Meow — Sun, 22 Dec 2024 19:04:50 GMT

If you are happy with your plan then just buy data add-on.

If you want more data in general then you can change plan NOW to better plan. Be advised you will immediately be charged for new plan cost and you will not receive refund for existing plan for days from today to dec 28.

Re: Data usage

funpig1 — Sun, 22 Dec 2024 21:24:29 GMT

@Aizha What is your average monthly data usage?

If it is usually less than 6GB of what I assume is the $23 plan, I suggest that you stay with your plan and

a. Contact a CS_Agent as suggested to see if you can renew early;

b. Buy extra data with cash;

c. Buy extra data with points (if you have enough); or

d. Ration your remaining 1GB over the last 6 days, use Wifi or live without mobile data until your renewal on December 28th.

If you regularly need more than 6GB per month, you could change to the $25 10GB 4G Plan which should be available to you. Just be aware that you will most likely be prevented from downgrading to a cheaper plan in the future. For this reason, I recommend that people not sign up/pay for more data than they need.

Good luck.

Re: Data usage

computergeek541 — Tue, 24 Dec 2024 18:51:11 GMT