topic Re: Cannot activate in Get Support

Cannot activate

terrence13 — Mon, 23 Dec 2024 03:07:27 GMT

In the app's activation page (step 6), the only two options I have are: "log out", and "get support".

How do I activate again?

Re: Cannot activate

eddieO — Sun, 22 Dec 2024 17:16:36 GMT

@terrence13 have you been trying the the website or the app installed on your phone? To to the final activation it must be through the Public Mobile app. If it's still not letting you complete, trying logging out of the app and logging back in, you can also try clearing the app's cache/data and going back in. If still no luck reach out to a support agent for assistance.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Cannot activate

Handy1 — Sun, 22 Dec 2024 17:19:02 GMT

@terrence13 If you been using the app and already paid get support to help finish the activation for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot activate

terrence13 — Sun, 22 Dec 2024 17:19:45 GMT

yes it is on the IOS app, log out and log in again does nothing, it shows the same page

Re: Cannot activate

eddieO — Sun, 22 Dec 2024 17:21:07 GMT

on iOS you will not be able to clear cache so I would reach out to a support agent, they should be able to get you to the finish line. Use one of the links that have been posted already

Re: Cannot activate

hairbag1 — Sun, 22 Dec 2024 17:21:45 GMT

@terrence13

delete the app from your cell...then get a new one and start over.