topic Re: I think I got double charged. Need some help. in Get Support

I think I got double charged. Need some help.

dqtt85 — Mon, 23 Dec 2024 03:08:25 GMT

I was on the $34 for 50 GB plan, and saw the new $35 for 75gb boxing week promo and decided to switch to that on my next billing cycle. This morning though, I woke up, and saw that on the public mobile app, it was acting like I never made the switch. It still showed I was on the 34$ plan and that there was no 35$ subscription switch queued up.

Seeing as how I had almost used up all my data for the month, and that my data would be resetting tomorrow, I thought I'd just make the subscription change now.

I did switch at 10am today and my credit card was charged. I went to go check my balance, and it turns out I was already charged at 3am this morning. So now I have 2 pending charges for a little mover 39 dollars.

Re: I think I got double charged. Need some help.

eddieO — Sun, 22 Dec 2024 16:44:54 GMT

@dqtt85 I would reach out to a support agent for clarification, they might be willing to reimburse you if you got caught with a renewal, either way best to speak with them.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: I think I got double charged. Need some help.

Handy1 — Sun, 22 Dec 2024 16:50:42 GMT

@dqtt85 If you check your account does it show PM took the payment twice ? And if so do you happen to have the difference sitting in your available funds ? If not get support to investigate for you and hopefully they can fix for you right away

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I think I got double charged. Need some help.

HALIMACS — Sun, 22 Dec 2024 16:52:53 GMT

Do BOTH charges currently show on your payment card as well as your Public Mobile self-serve page, @dqtt85 ?

I'd give it a few days and see if the 2 charges (presumably you confirmed these on your associated payment card) will settle to only 1 charge.

Re: I think I got double charged. Need some help.

dqtt85 — Sun, 22 Dec 2024 16:58:19 GMT

yrah they both show up.

Re: I think I got double charged. Need some help.

dqtt85 — Sun, 22 Dec 2024 17:04:32 GMT

35 dollars is in my available funds. Does this mean I wasn't double charged.

Also I accidentally clicked your reply as a solution. How do I take it back?

Re: I think I got double charged. Need some help.

Handy1 — Sun, 22 Dec 2024 17:09:28 GMT

@dqtt85 Yes it means you paid twice but the fact the money sitting in your available funds it will use that money for your next renewal in 30 days and won’t charge your credit card next renewal . So nothing you need to do all is well you just basically pre paid your next bill and that renewal day will come before you could get refund so best to just leave it there for next renewal no worries

adding the down arrow in time stamp you can tap it and edit the solution if my reply was wrong . @dqtt85

Re: I think I got double charged. Need some help.

hairbag1 — Sun, 22 Dec 2024 17:09:40 GMT

@dqtt85

you weren't double charged. The account now has an extra $35 in it to be used for next renewal.

Re: I think I got double charged. Need some help.

HALIMACS — Sun, 22 Dec 2024 17:53:37 GMT

Perfect screenshot @dqtt85

All that means is you've essentially pre-paid for your NEXT cycle in advance.

You need not do anything. In 30 days, the plan will withdraw from that credit and resume the same plan for another 30 days.

After that, your payment card will be processed for the next cycle.