topic Re: Regarding Cancellation Of plan in Get Support

Regarding Cancellation Of plan

hbj — Sat, 21 Dec 2024 20:21:12 GMT

Hello I do not want to continue my subscription after this January 17 /2025

I have unsubscribed in the website please remove my credit card from the file because it is still saved

Thanks

Jimmy

Re: Regarding Cancellation Of plan

Sansan — Sat, 21 Dec 2024 20:24:31 GMT

@hbj only an agent can remove the card number from file. Use the link below to contact public mobile and ask them to remove it.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you no longer have access to the account use the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Regarding Cancellation Of plan

Handy1 — Sat, 21 Dec 2024 20:27:03 GMT

@hbj You have to ask support to remove the credit card info on file to ensure you won’t be charged again

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Regarding Cancellation Of plan

BKNS27 — Sat, 21 Dec 2024 22:09:38 GMT

@hbj

Once you disable the Subscribe button. It should close your account after 90 days of nonpayment and your account and CC should be cancelled too.

Re: Regarding Cancellation Of plan

computergeek541 — Sun, 22 Dec 2024 02:35:01 GMT

@BKNS27 wrote:
Once you disable the Subscribe button. It should close your account after 90 days of nonpayment and your account and CC should be cancelled too.

To clairfy the above, the 90 days doesn't start once autopay has been turned off. The 90 days only starts once the account has gone into suspension.