topic Re: 5G 75GB FOR $35/MO in Get Support

5G 75GB FOR $35/MO

LAM04 — Sat, 21 Dec 2024 23:05:15 GMT

Hello, I am trying to switch my current plan 5G 60G for $40 Mo to the boxing week promo of 5G 75G for $35 Mo but as an existing customer, this plan does not come up as an option when I go to Change my subscription. Is this for new customers only or is there a way for me to change to this plan?

Thanks in advance.

Re: 5G 75GB FOR $35/MO

BKNS27 — Sat, 21 Dec 2024 23:07:11 GMT

@LAM04

Unfortunately, PM changed to rules. You can only upgrade your plan and you can’t downgrade your plan if it is not in your subscription account.

Re: 5G 75GB FOR $35/MO

alegator_23 — Sat, 21 Dec 2024 23:18:03 GMT

As mentioned before PM not allowing to downgrade the plan only upgrade (higher price).
Means if you have plan for $45 , you will not see $35 under your account.

Some people suggested to check the my account and then if you see some lower price plan , like $30 , then choose it and select "Change Now".
This option will bill you credit card right away, and you will not receive any refund for left overs from previous plan.

After choosing the lower price plan ($30) and paying for it, you should see the higher plan under your account (like $35 for 75 GB).
You can choose the new $35 plan and choose "Change on Renewal", you will be billed on your next billing date for new $35 plan and your plan will be upgraded to $35 for 75GB.

Keep in mind that any benefits , discounts may disappear from your account when you changing the plans.
In addition, the described method was suggested by some people on this community and was never confirmed by Customer Service, hence on your own risk.

Hope it helps.
Best.

Re: 5G 75GB FOR $35/MO

LAM04 — Sat, 21 Dec 2024 23:35:27 GMT

Thanks so much for your reply. I do see lower priced plans that I could switch to, one being a promo of 4G for $30 per month. Interesting they allow this downgrade but not the boxing week promo!

Re: 5G 75GB FOR $35/MO

slusagm — Sat, 21 Dec 2024 23:37:28 GMT

after you change to the $30 plan, you might see the other plan you want

Re: 5G 75GB FOR $35/MO

8333 — Sun, 22 Dec 2024 00:25:02 GMT

Has anyone gone through the steps from changing a $40 plan to the 4g $30 plan, then upgrade to the $35 promo?

Re: 5G 75GB FOR $35/MO

DennyCrane — Sun, 22 Dec 2024 00:43:15 GMT

@8333 Yes, several people have confirmed it's worked for them.

Re: 5G 75GB FOR $35/MO

slusagm — Sun, 22 Dec 2024 01:30:13 GMT

I have done that with one of my family line too. That time I was lucky, it was just a day before the renewal, so a Change Now does not hurt that much

Re: 5G 75GB FOR $35/MO

MC_J — Sun, 22 Dec 2024 01:35:37 GMT

Has anyone tried to switch from a "$35 CAN/US/MEX 50GB" to the "$35 CAN/US/MEX 75GB" plan? Since, it is not a downgrade, is that possible?

Re: 5G 75GB FOR $35/MO

cellphoneuser1 — Sun, 22 Dec 2024 01:37:45 GMT

@MC_J wrote:
Has anyone tried to switch from a "$35 CAN/US/MEX 50GB" to the "$35 CAN/US/MEX 75GB" plan? Since, it is not a downgrade, is that possible?

You have to look on your plan change page in the account. Everyone has different plans. If the plan is there, you can get it.

Re: 5G 75GB FOR $35/MO

DennyCrane — Sun, 22 Dec 2024 01:43:28 GMT

@MC_J Yes, I switched from the $35/50GB to the $35/75GB without issue.

Re: 5G 75GB FOR $35/MO

cellphoneuser1 — Sun, 22 Dec 2024 02:25:12 GMT

@BKNS27 wrote:
@LAM04
Unfortunately, PM changed to rules. You can only upgrade your plan and you can’t downgrade your plan if it is not in your subscription account.

There are still plan downgrades but the plans are different for each consumer.

Re: 5G 75GB FOR $35/MO

Markaps — Sun, 22 Dec 2024 04:19:10 GMT

@MC_J I was able to do it.

Re: 5G 75GB FOR $35/MO

MC_J — Tue, 24 Dec 2024 02:53:10 GMT

Thank you, was able to switch my daughter's plan without issues as well.