topic Re: Activation in Get Support

Activation

Sabm — Sat, 21 Dec 2024 23:25:26 GMT

I'm using my current phone and telus and am trying to activate my new public mobile account.

How can i get my activation code that is being sent to my new public mobile number?

Re: Activation

slusagm — Sat, 21 Dec 2024 23:27:47 GMT

if you are porting, since the port is not completed, the code will send to your Telus number

Re: Activation

Sabm — Sat, 21 Dec 2024 23:29:17 GMT

I'm not porting my number just yer. I chose a new number

Re: Activation

Sabm — Sat, 21 Dec 2024 23:29:02 GMT

*just yet*

Re: Activation

slusagm — Sat, 21 Dec 2024 23:30:17 GMT

then check if the PM sim working, outbound calls or data work?

if not at all, problem with activation and need PM to help

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Sabm — Sat, 21 Dec 2024 23:32:52 GMT

I got a physical PM sim card but didn't realize it doesn't fit in my samsung 20 FE.

So I'm still running under telus and don't know how to run under PM on my phone

Re: Activation

slusagm — Sat, 21 Dec 2024 23:35:47 GMT

@Sabm remove the Telus sim and test only for PM sim card. If the phone still not recognized the sim, the setup was not done well on the system. Ask PM to help using the message link I posted above

Re: Activation

Phil_Adelphus — Sun, 22 Dec 2024 01:00:44 GMT

@Sabm I got a physical PM sim card but didn't realize it doesn't fit in my samsung 20 FE.

It should fit, the Public Mobile sim cards are 3 in 1, you remove the outer spacer/s until you get down to the size that you need.

Re: Activation

cellphoneuser1 — Sun, 22 Dec 2024 01:40:44 GMT

@Phil_Adelphus wrote:
@Sabm I got a physical PM sim card but didn't realize it doesn't fit in my samsung 20 FE.
It should fit, the Public Mobile sim cards are 3 in 1, you remove the outer spacer/s until you get down to the size that you need.

A long time ago, Public wasn't using 3 in 1 sims. If it's one of those old sims, the customer will need to new sim card, or cut sim card or use an adapter.

Re: Activation

Phil_Adelphus — Sun, 22 Dec 2024 02:21:57 GMT

@cellphoneuser1 A long time ago, Public wasn't using 3 in 1 sims. If it's one of those old sims, the customer will need to new sim card, or cut sim card or use an adapter.

Except this is a new Public Mobile sim card as the customer is switching from Telus to PM.

Re: Activation

cellphoneuser1 — Sun, 22 Dec 2024 02:28:53 GMT

@Phil_Adelphus wrote:
@cellphoneuser1 A long time ago, Public wasn't using 3 in 1 sims. If it's one of those old sims, the customer will need to new sim card, or cut sim card or use an adapter.
Except this is a new Public Mobile sim card as the customer is switching from Telus to PM.

We don't know that it's a newer sim card. There's sims from years ago that weren't activated and kept because they were free. It's probably a newer sim but we don't know when the sim card was bought for certrain.

Re: Activation

Sabm — Sun, 22 Dec 2024 17:38:58 GMT

Thanks all. I didn't realize the sim card was adaptable in size! I managed to activate with PM, then to port my old number.

Re: Activation

computergeek541 — Mon, 23 Dec 2024 03:11:01 GMT

self solution removed