topic Re: Can't sign up. in Get Support

Can't sign up.

MichaelSilky — Sat, 21 Dec 2024 20:34:40 GMT

I am trying to sign up for a public mobile plan but I keep getting payment error please try again.

Re: Can't sign up.

Handy1 — Sat, 21 Dec 2024 20:40:20 GMT

@MichaelSilky You may need to wait one full hour and try again also be sure to use the public mobile app to activate not website . Or try a different credit card if you have one

Re: Can't sign up.

hTideGnow — Sat, 21 Dec 2024 20:48:08 GMT

HI @MichaelSilky

were you using the Public Mobile app to subscribe? If not, please download the PM app and try

if you still have the error, uninstall the app, reboot, and try setup another account using another email address

Re: Can't sign up.

Phil_Adelphus — Sat, 21 Dec 2024 20:56:43 GMT

@MichaelSilky Also some have found it works if they have location services turned on in their device.