topic Re: Change subscription in Get Support

Change subscription

Famalfi1 — Sat, 21 Dec 2024 19:37:03 GMT

hello

I saw this new plan in an ad, which is 35$ / month for Canada/US/Mexico 75GB.

I can't see it in the app, when I try to change the subscription. Can you please change it for me?

Thank you

Franco

Re: Change subscription

Sansan — Sat, 21 Dec 2024 18:34:00 GMT

@Famalfi1 unfortunately, you can only change to what's in your account on the app.

That must be for new activations only.

Re: Change subscription

eddieO — Sat, 21 Dec 2024 18:59:35 GMT

Hey @Sansan, this plan is not just for new activations (which is usually the case) as I was able to select it from my available plans coming from my current $34 Canada-US plan. The OP must have a higher priced plan though as you are right, we can only choose from what is shown in our account

Re: Change subscription

hTideGnow — Sat, 21 Dec 2024 19:00:25 GMT

hi @Famalfi1

not everyone see the $35 plans.

Bbut there is a workaround to unlock it since you see a $29 plan there on your My Account

You can first pick $29 plan and do a Change Now plan change , which of course you need to pay now and the remaining days on your current cycle will be wasted. With this, you might be able to unlock the $35 roaming plan, and you can then schedule a plan change on the following renewal day

Re: Change subscription

LitlLdy — Sat, 21 Dec 2024 19:22:25 GMT

@Famalfi1 , please go to the top right of your message & click on the (v) to edit it & remove the link that contains the referral code as we are not allowed to post referral codes here 😞

Re: Change subscription

Famalfi1 — Sat, 21 Dec 2024 19:37:29 GMT

Thank you for your message. I have removed the link

Re: Change subscription

Sansan — Sat, 21 Dec 2024 20:28:41 GMT

Excellent