topic Payment not being accepted in Get Support

Payment not being accepted

blancheneige — Sat, 21 Dec 2024 18:09:27 GMT

Using a Canadian Credit card, post code is the same as at the bank but payment cannot be processed.

Re: Payment not being accepted

BKNS27 — Sat, 21 Dec 2024 18:11:13 GMT

@blancheneige

Try clearing the cache on your browser first or use the PM app.

If those didn’t work then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment not being accepted

eddieO — Sat, 21 Dec 2024 18:12:09 GMT

@blancheneige are you trying to update your credit card into through the PM website? If so, try it through the app. Or you can try again through a different web browser or by clearing the browser's cache

Re: Payment not being accepted

blancheneige — Sat, 21 Dec 2024 18:12:58 GMT

did that, same issue