topic Re: Keeping $5 Welcome Back Credit When Changing Plans in Get Support

Keeping $5 Welcome Back Credit When Changing Plans

The_Black_Cat — Sat, 21 Dec 2024 04:12:48 GMT

Would anyone happen to know if you get to keep the 18 month $5 Welcome Back Credit when doing a plan change? Signed up on Black Friday but am now considering changing plans and just want to be sure I don’t lose that credit.

Re: Keeping $5 Welcome Back Credit When Changing Plans

hTideGnow — Sat, 21 Dec 2024 03:14:36 GMT

HI @The_Black_Cat

PM giving $5 for 18 months? that's a lot!!

I doubt you can keep the $5 if you make a plan change. And I don't think anyone in the Community has the experience to confirm. So, better to ask PM support agent to confirm

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Keeping $5 Welcome Back Credit When Changing Plans

The_Black_Cat — Sat, 21 Dec 2024 17:21:06 GMT

Confirmed with support. Unfortunately once applied it goes with which ever plan you signed up with. Not worth the change for me at least for now.