topic Re: New subscriber- Activation issue in Get Support

New subscriber- Activation issue

PMSC-0 — Sat, 21 Dec 2024 16:59:06 GMT

Hi,

I am a new subscriber but I don’t have the app to activate my account. I cannot download Public Mobile app on my iPhone 15 pro because my region is set different and I cannot change it. What is the alternative for e-sim activation? Is there a QR code that can be sent to my registered email ID for activation?

Re: New subscriber- Activation issue

Handy1 — Sat, 21 Dec 2024 16:24:42 GMT

@PMSC-0 Can you use friends phone to download the app to activate , then you can manage account from website after that . But if you can’t download all or use friends phone to do so and you already paid support can help finish the activation for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscriber- Activation issue

BKNS27 — Sat, 21 Dec 2024 16:29:55 GMT

@PMSC-0

That is strange that you can’t change the region. You can have a friend or family download the PM app and active the SIM.

Once activated, you can manage your account online and have your friend or family delete the app.

You can get a PM SIM from Amazon for $5 with faster shipping. It may take up to 3 weeks if ordered from PM or pick one up from Telus/Koodo/Mobile Klinik for $10.

Re: New subscriber- Activation issue

PMSC-0 — Sat, 21 Dec 2024 16:32:59 GMT

iPhone doesn’t allow to change region if one has active subscription like Apple Music, Apple TV, etc. and/or balance in Apple account. I don’t have anyone’s phone to download the app. Thank you for the reply.

Re: New subscriber- Activation issue

PMSC-0 — Sat, 21 Dec 2024 16:34:19 GMT

Thank you for the links. Yes, I have already paid. And now, I have reached out to CS agent. Fingers crossed 🤞

Re: New subscriber- Activation issue

hairbag1 — Sat, 21 Dec 2024 16:36:56 GMT

@PMSC-0

what region is it set to ? You should be able to download the PM app from anywhere in Canada, I assume.

Re: New subscriber- Activation issue

PMSC-0 — Sat, 21 Dec 2024 18:20:25 GMT

Not even CS Agent replying . Is it a common issue for Public Mobile. Immediately regretting the decision to switch to PM

Re: New subscriber- Activation issue

BKNS27 — Sat, 21 Dec 2024 19:09:39 GMT

@PMSC-0

They may take up to 4 hours to reply so keep an eye on the Messages tab for notification when you click your avatar.