topic Re: Accidentally ordered wrong service in Get Support

Accidentally ordered wrong service

platinum50 — Tue, 04 Jan 2022 21:20:35 GMT

Hello, I accidentally ordered the wrong service today. Accidentally ordered "US Roaming - Unlimited Text (10-day)" ($8) when what I really needed was unlimited text for Canada. I followed up by ordering the correct service for Canada ($25/mo). How can I get a refund of the $8 that was erroneously spent, none of the service was used as I'm not in the U.S.

Thank you

Re: Accidentally ordered wrong service

LEGO — Wed, 23 May 2018 16:40:44 GMT

@platinum50

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Accidentally ordered wrong service

GreatCanadian — Wed, 23 May 2018 17:05:34 GMT

@platinum50, the mods are really understanding about this kind of thing. I can't promise you that they'll refund your money. But I have made a couple of stupid errors when changing my plans, and they been extremely accomodating - much moreso than I deserved perhaps!!

Re: Accidentally ordered wrong service

Acekiller — Wed, 23 May 2018 17:57:07 GMT

just be patient. the mods will get back to you in a day or two!

Re: Accidentally ordered wrong service

jesscusw — Wed, 23 May 2018 18:06:33 GMT

I accidently changed the plan on the wrong phone number. Both my sons and mine are in my name and i changed plan on his phone instead of mine, im hoping somethinng can be done about this but im not hopeful.. hopefully they can do something for you.

Re: Accidentally ordered wrong service

Anonymous — Wed, 23 May 2018 18:08:25 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

Re: Accidentally ordered wrong service

GreatCanadian — Wed, 23 May 2018 18:14:45 GMT

@jesscusw have you contacted the moderators?

EDIT: Oops, didn't realize that @Anonymous had already responded.

Re: Accidentally ordered wrong service

jesscusw — Wed, 23 May 2018 18:27:45 GMT

yes i am currently waiting for a reply the problem is they asked me for a pin but the lady who set my account up didnt ask me what i wanted it to be