topic Re: Where do I find the manual eSim info in Get Support

Where do I find the manual eSim info

Durdens — Sat, 21 Dec 2024 04:11:30 GMT

Bought an ESIM To try activate additional data plan,.. it canceled my regular sim.

Esim qr code scanner doesn't work on my p40 or p40 pro

Now my phone is useless, I'm out 5$ for Esim, and 10$ for a new sim in 4-10 business days.

Manual entry Esim asks for

SM-DP+ address

Activation code

Confirmation code (optional)

Been back and forth with an agent for 3- 4 hours now.. I don't think they are responding anymore..

Anybody have any advice?

Re: Where do I find the manual eSim info

hTideGnow — Sat, 21 Dec 2024 01:54:06 GMT

hi @Durdens

you said you activate addtional data plan, so you setup another account ? did you use a different email address? PM system is one email for one account (phone number) . So, it might be what caused the problem

you can ask support agent to help to sort it out

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Where do I find the manual eSim info

Durdens — Sat, 21 Dec 2024 02:27:23 GMT

yes, now I have no phone service for two weeks, during the holidays at the cost of 15$

esim doesn't work on either of my devices and cs_agent says that ' carrier supplied esim' should be supplied by me. ?

I never got the manual esim info:

SM-DP+ address

Activation code

Confirmation code (optional)

Re: Where do I find the manual eSim info

will13am — Sat, 21 Dec 2024 03:07:46 GMT

@Durdens , did you do the e-SIM purchase on the mobile app. The e-SIM should auto install via the app. See help article.

https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

Re: Where do I find the manual eSim info

hTideGnow — Sat, 21 Dec 2024 03:17:17 GMT

Hi @Durdens

if it is correct, then go to Account and buy the esim again and let the app to install the esim for you. Yes, you might need to pay another $5 but esim replacement is free and will be able to get the $5 back from Pm support. You can message them after to ask for reimbrusment

To buy esim again:

Re: Where do I find the manual eSim info

Durdens — Sat, 21 Dec 2024 03:19:16 GMT

did not work on my p40 or p40 pro, possibly due to not having gsm?

just wanna try the manual entry.

I accidentally clicked solution button but this did not work in my case

Re: Where do I find the manual eSim info

Durdens — Sat, 21 Dec 2024 03:25:35 GMT

again esim doesn't install automatically on either of my devices. p40 and p40 pro, possibly due to no gsm (Huawei)

qr scanner doesn't work either.

cs_agent didnt seem to understand what I was asking, so I tried asking here.

I am looking for the manual esim entry info, maybe it's only my devices that offer this manual option? but I don't see that info on my receipt or in my email.

lol

im not buying another esim.

they do not work in my case, and I'm kind of frustrated that it killed my working sim without a backup/reverse option in the first place.