topic Re: Trouble transferring number from Fizz in Get Support

Trouble transferring number from Fizz

changhcy — Thu, 19 Sep 2024 07:51:52 GMT

after new subscription to Public mobile, and requested porting a number from Fizz, got a text message from PM saying account number was incorrect. How can I have the public mobile porting team re-trigger the port request to get it fixed?

Re: Trouble transferring number from Fizz

BKNS27 — Thu, 19 Sep 2024 08:16:16 GMT

@changhcy

You will need to contact an agent by clicking on the Chat bubble and type in Submit a Ticket to have Fizz resend the porting text.

Re: Trouble transferring number from Fizz

softech — Thu, 19 Sep 2024 11:04:44 GMT

@changhcy

There is a number to call to talk to live support, You can provide them the correct Fizz account number and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Trouble transferring number from Fizz

Mikepepsi — Sat, 21 Dec 2024 02:23:24 GMT

Same happened to me nlw