topic Re: Extra charge upon porting number to Rogers in Get Support

Extra charge upon porting number to Rogers

esimeissue — Fri, 20 Dec 2024 22:45:35 GMT

Extra charge upon porting number to Rogers
$40.68 on Nov 28, 2024

Re: Extra charge upon porting number to Rogers

eddieO — Fri, 20 Dec 2024 22:48:31 GMT

@esimeissue porting to Rogers should have automatically closed off your Public Mobile account. Contact support agent and ask them to look into it.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Extra charge upon porting number to Rogers

kb_mv — Fri, 20 Dec 2024 22:48:58 GMT

@esimeissue wrote:
Extra charge upon porting number to Rogers
$40.68 on Nov 28, 2024

@esimeissue No such thing as extra charges at PM. I suspect what happened is your plan renewed before you ported out. If you believe it was an error on PM's part contact them at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Extra charge upon porting number to Rogers

DennyCrane — Fri, 20 Dec 2024 23:25:09 GMT

Never any extra charges here. If you didn't complete the port before the subscription renewed, you're out that money unfortunately. I would always advise initiating the port a couple days before the subscription renewal to avoid this situation.