topic SMS issues in Get Support

SMS issues

Nyqm27 — Fri, 20 Dec 2024 20:44:31 GMT

Hello I have been with Public Mobile for a few years now. My SMS was working fine until I went to Vietnam for vacation and since coming back to Canada my SMS is still not working. I’m not sure if this has anything to do with the eSIM I set up in Vietnam but I have already deleted that eSim as soon as I returned to Canada. Aside from the SMS issue my phone works fine.

My plan includes unlimited SMS within Canada and International.

Re: SMS issues

eddieO — Fri, 20 Dec 2024 20:49:15 GMT

@Nyqm27 have you tried restarting your phone? Are you able to try your SIM in another phone? Something else you can try is doing a network reset.

If you're still stuck you can reach a support agent to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: SMS issues

softech — Fri, 20 Dec 2024 20:55:50 GMT

@Nyqm27

iPhone or Android? Make sure your Vietnam eSim is disabled or even delete it.

On iPhone, just go to Settings->Cellular and remove the Vietnam esim. On Android, you can find that in the Sim Manager screen

After the Vietnam esim is disabled or deleted, reboot the phone and Reset Network Settings