topic Data usage in Get Support

Data usage

Jackie_kelleher — Fri, 20 Dec 2024 17:52:09 GMT

Got a message today saying IO used 75% of data included in my plan. I have had many issues with this, and last month changed subscriptions to have 3 G instead of the1. My iphone says I have used zero KB. I checked my account on public mobile it says I have I have used .60of 3GB.

Can anyone tell me what is going on? Never had a problem with data in the over 5 years with PM, now in the last 2 months all kind of issues.

Thank you

Jackie

Re: Data usage

BKNS27 — Fri, 20 Dec 2024 17:58:14 GMT

@Jackie_kelleher

Clear the cache before login to your account. Your account would be your current usage. PM updates usage twice a day. Around noon and midnight.

Data counter apps normally are monthly. PM is on a 30 days cycle so they won’t matchup.

Re: Data usage

Jackie_kelleher — Fri, 20 Dec 2024 18:10:19 GMT

Clear the cache on my phone, but I am using my computer. I don't have the app, and at this point don't think I should.

Thanks

Jackie