topic lost rewards in Get Support

lost rewards

Feeb — Fri, 20 Dec 2024 16:50:01 GMT

Hello,

I had rewards for loyalty and inviting friends that I have not been credited for in the past two months. How do I get them back?

Thanks

Catherine

Re: lost rewards

Yummy — Fri, 20 Dec 2024 16:52:16 GMT

Did you check your Points status? There is no more rewards every 30 days but you get points and after collecting 15 you can convert them to dollars.

Re: lost rewards

eddieO — Fri, 20 Dec 2024 16:53:05 GMT

@Feeb for the referral points you will need to confirm with your friends that they received the $10 referral credit as they both get entered into the system together. If they did not receive the credit they will need to be the ones to reach out to a support agent to request having it added in, which normally should only take 72 hours after signing up. For Loyalty points, PM is no longer give those out but instead giving 5% back from what you paid on your bill. If you are missing points you will need to reach out to a support agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: lost rewards

hTideGnow — Fri, 20 Dec 2024 17:01:40 GMT

hi @Feeb

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Rewards, or try using the PM app (logoff the app first and log back in)

if you still dont see those credit, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: lost rewards

BKNS27 — Fri, 20 Dec 2024 17:54:27 GMT

@Feeb

If your friends decided to port out to another carrier then you will lose the reward points from them .

Re: lost rewards

Feeb — Fri, 20 Dec 2024 18:16:55 GMT

thankyou. I guess the program has been changed and now I will get charged for my full account fee instead of money off my fee for loyalty and friends. bummer!

Re: lost rewards

computergeek541 — Fri, 20 Dec 2024 22:21:48 GMT