topic Sim question in Get Support

Sim question

Cambria1 — Fri, 20 Dec 2024 14:07:02 GMT

Hello,

I live in Mexico half the year, so have always had to have a Mexican SIM card for when I’m here. Now that Public Mobile works in Mexico, I’ve switched back but don’t want to lose my Mexican number. Can I switch my physical Public Mobile SIM to an eSIM (keeping my number) and keep my physical Mexican SIM in my phone and use both at the same time?

Re: Sim question

softech — Fri, 20 Dec 2024 14:14:41 GMT

@Cambria1

yes, you can, and this can be done easily

To switcd to eSIM , first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install and follow the steps to complete the eSim setup

You can also follow this video:
https://www.youtube.com/watch?v=f9YXBRWxxJk

Re: Sim question

Cambria1 — Fri, 20 Dec 2024 17:15:44 GMT

thank you so much! Done and working 🙂